What is spoofing?
Spoofing involves imitating the identity of a trusted party to deceive you. This can happen in several ways:
- Email spoofing: The sender address in an email is falsified so it appears to come from a trusted source (e.g., ServiceDesk@insingergilisen.com – please note the incorrect spelling).
- Phone spoofing: The number displayed on your screen looks like it’s from a trusted contact or organization, but it isn’t.
- Website spoofing: A fake website is created that closely resembles an official site, often with an almost identical URL, to trick you into entering login credentials or personal information.
How to recognise spoofing?
- The sender’s address (email) or web address (URL) differs slightly from the official name
- Unexpected requests for personal information or payments
- Language expressing urgency or threats to act quickly.
What can you do?
- Always check the email address, phone number, and web address carefully
- Never click on suspicious links or enter data on unknown websites
- If in doubt, contact your Client Advisor or our helpdesk immediately.
What you will never see from us – and what to watch out for:
We never ask for your password or codes
We never send login links via email or SMS (you receive these by post)
We never ask you to install software
We never pressure you to transfer money.
Want to know more?
Looking for more tips and information about secure banking? Please see:
Secure online banking Secure mobile banking