Impersonation: pretending to be someone else

What is impersonation?

In this type of fraud, a scammer contacts you by phone, email, or even in person, pretending to work for InsingerGilissen or Quintet. They often use real names and job titles to appear credible.

Examples:

• You receive a phone call from someone claiming to be your Client Advisor, but the call comes from an unknown phone number
• You get an email with the name of an InsingerGilissen employee, but the email address is not from our official domain (@insingergilissen.nl)
• Someone shows up at your door claiming to represent the bank for a “security check”.

How to recognise impersonation?

• The contact is unexpected and outside your usual communication channels
• You are asked for personal details, payments, or access to your account
• The email address, phone number, or behavior differs from what you are used to.

What can you do?

• Always ask for the person’s name and write it down
• Never share personal details or codes until you are certain the contact is legitimate
• If in doubt, contact your Client Advisor or our helpdesk immediately.