What is QR code fraud?
Criminals create or distribute QR codes that:
- Redirect you to fake websites to steal personal or login information
- Automatically initiate a payment to a fraudulent account
- Install malware (malicious software) on your device.
Example:
A QR code on a flyer or email may look like an official payment request but could actually lead to a fraudulent site.
How to recognise QR code fraud?
- QR codes in unexpected places or from unknown senders
- Messages pressuring you to scan quickly
- No clear explanation of the QR code’s purpose.
What can you do?
- Only scan QR codes from trusted sources or senders
- Always check the website address (URL) before entering information or confirming a payment
- If in doubt, contact your Client Advisor or our helpdesk immediately.
What you will never see from us – and what to watch out for:
We never ask for your password or codes
We never send login links via email or SMS (you receive these by post)
We never ask you to install software
We never pressure you to transfer money.
Want to know more?
Looking for more tips and information about secure banking? Please see:
Secure online banking Secure mobile banking